Emailing and messaging are boring topics and for the most part, boring tools to use. We have made this necessary tool more visually attractive, while at the same time still giving you all the functionality you need.
Part of breaking down the barriers for renting a boat is tackling the issue of, “Who is this person messaging me about my boat?” Our new messaging platform allows for a more transparent rental experience. Just by looking at all incoming messages, I can now see an image for the person contacting me, their name, contact details, and any verified social networking accounts. Messages are no longer just text; they can give the receiver an identity from which to associate the message.
From the high level view, we are also displaying the boat, date, and times for which the rental request has been submitted. To add another level of transparency to this, we also are displaying the estimated rental fee and the status of the reservation.
The same trend continues once a user clicks into read the message accompanied with a reservation. Notice all the data in an easy to read format with the entire message thread surrounding a reservation underneath it.
Another new feature that we have added to the messaging platform is a way for you to delete messages and reservations from your inbox. Please note that we will not allow you to delete a reservation if it is approved. However we will allow you to delete it after the reservation has been fulfilled or if the owner decides to decline the reservation request. If a message is deleted, it will no longer appear in the inbox, messages, or reservation folder. Instead it will appear in the deleted folder, which can be accessed from the all messages view.
Transitioning back to the all messages view, you will also notice that we have introduced a smarter way to filter and store messages. You can now easily see every message in your inbox, filtered by inquires about a watercraft, requested reservations, or all deleted files. To improve on the filtering of messages by type, we have also introduced a way to filter messages by status. As an example, an owner can click on the reservations folder, then click to filter by reservations with a status of pending.
With these new updates, we hope to break down any communication barriers that stand in the way of renters and boat owners.